Hertz Matrix – Privacy Policy
Effective Date: 08/28/2025
This Privacy Policy explains how Hertz Matrix collects, processes, stores, and protects personal information when you use our hosting, domain, and server-related services. By accessing the Hertz Matrix platform, you consent to the practices described below.
1. Information We Collect
1.1 Personal Information: We collect details such as your name, address, email, phone number, billing information, and identity documents when required for account verification.
1.2 Technical Information: This includes IP addresses, device data, browser type, operating system, and access logs to ensure stable and secure hosting services.
1.3 Hosting Content: Files, databases, websites, and configurations uploaded or stored within your hosting environment are processed for operational purposes only.
1.4 Payment Information: Payment methods and transaction details may be collected through secure third-party payment processors.
1.5 Communication Records: Emails, support chats, and service requests are stored for quality assurance and dispute resolution.
2. How We Use Your Information
2.1 Service Delivery: To provide hosting, domain registration, account management, and technical support services.
2.2 Security and Protection: To monitor misuse, detect fraud, prevent cyberattacks, and maintain server stability.
2.3 Billing and Verification: To process payments, verify identity, manage subscriptions, and send invoices.
2.4 Platform Improvement: To enhance platform performance, develop new features, and analyze usage trends.
2.5 Legal Compliance: To comply with court orders, regulatory authorities, and applicable data protection laws.
3. Data Sharing and Disclosure
3.1 Third-Party Providers: We may share certain data with domain registrars, SSL certificate authorities, payment gateways, and data center operators.
3.2 Legal Requirements: Information may be disclosed to government authorities when legally required.
3.3 Abuse Investigations: Hosting accounts suspected of malicious activity may be reviewed and reported.
3.4 No Sale of Data: Hertz Matrix does not sell user information to advertisers, marketers, or external parties.
4. Data Storage and Security
4.1 Secure Servers: User data is stored on protected servers using industry-grade security technologies.
4.2 Encryption: Sensitive information is encrypted during transfer and storage where applicable.
4.3 Access Restrictions: Only authorized personnel may access user accounts for support or maintenance.
4.4 Data Backups: Automated backups may be provided depending on the hosting plan. Users remain responsible for manual backups unless backup services are included.
5. User Rights
5.1 Access: You may request a copy of the personal data we store.
5.2 Correction: You may update inaccurate or incomplete information in your profile.
5.3 Deletion: You may request deletion of your personal data subject to legal and operational limits.
5.4 Restriction: You may limit how your data is used for non-essential operations.
5.5 Portability: You may request a transferable copy of your data.
6. Cookies and Tracking
6.1 Cookies are used to improve site performance, session management, analytics, and security.
6.2 Users may disable cookies via browser settings but certain site features may not function.
6.3 Analytics tools may collect anonymized usage data to enhance user experience.
7. Data Retention
7.1 We retain account data as long as the account remains active.
7.2 Backups and logs may be kept for auditing and security purposes.
7.3 Deleted accounts may be archived for legal compliance before final removal.
8. International Transfers
8.1 Some data may be stored in foreign data centers depending on server location.
8.2 Users agree to the cross-border transfer of data required for hosting operations.
9. Updates to this Policy
9.1 Hertz Matrix may update this Policy at any time. Changes take effect once posted on the website.
9.2 Continued use of the platform indicates acceptance of the updated Policy.
10. Contact Information
If you have questions regarding this Privacy Policy, email us at privacy@hertzmatrix.com.